Redact
Redact recorded audio, text interactions, chat, email and data files
Many contact centers are required to keep audio and text-based communication data. In these repositories, personal information is at risk due to lack of redaction or manual pause-and-resume recording failures. CallMiner Redact ensures companies can meet security and compliance standards by automatically removing sensitive numerical data. Integrates with leading CRM, Call Center and PBX platforms. Explore your unlimited options for bi-directional integration to any third-party app using our open API.
Sensitive Data Removal
Sophisticated redaction algorithms accurately identify and remove sensitive numeric data, replacing it with “Redacted” in transcript text and with a silence block in call audio, minimizing risk.
Targeted
Standard redaction is triggered when two or more numbers are found in sequence. CallMiner Redact can also remove numerical data found in a sequence around a key word, for example redacting a credit card number, but maintaining product pricing.
Omnichannel
In addition to audio and transcription data, CallMiner Redact eliminates sensitive numeric data from text-based communications such as chats, SMS, and social media.
Gain insights from customer conversations with less exposure
Safely store and share audio and transcription data for audit purposes, as well as for mining historical data for interaction insights and agent training, without worrying about security risks.
Extract the value of conversation analytics without exposing private customer information
Labeled and Secure Redaction
- Identify sensitive words and label with a marker to maintain compliance
- Avoid the negative publicity of security breaches that expose personal information
- Rely on automated redaction rather than agent-initiated pauses.
Customer Protection
- Ensure both written and audio records are protected as defined by PCI security standards
- Surpass the standards of encryption for fully redacted documentation
- Protect all sensitive data, such as account, credit card, and social security numbers
Audit-Proof Compliance
- Reduce the stress associated with systems that rely on pausing and can be prone to human error
- Trust that security audits will be passed with 100% compliance
- Apply the technology to 100% of communications, including incoming calls, call archives, and text-based conversations
Key Features
Accurate
Proven algorithms deliver security and confidence for audio and text-based data redaction.
Flexible
Exclude non-sensitive number data, such as dollar values, phone numbers, or dates from redaction.
Secure
Contributes toward security compliance standards such as PCI sensitive data at rest, as well as HIPAA and other PII requirements.
Mult-lingual
Redact across 10+ languages, including English, Spanish, French, German, Italian, Portuguese and Mandarin.
Scalable
Adapt to changing and growing needs with cloud-based infrastructure.
