Capture
High-quality audio for customer and agent insights
CallMiner Capture enables high fidelity speaker separated audio to be accurately transcribed and redacted in real time. Capture works in parallel with legacy call recording systems by enabling stereo for speaker separation with uncompressed audio acquisition at scale, powering quicker and more accurate speech analytics.
High Fidelity
Audio captured at high sample rates without compression means organizations can enhance transcription accuracy for speech analytics. Dual channel audio capture allows analytics to parse accurate insight for customer and agent speakers.
Secure Speed
Real-time audio capture for thousands of simultaneous calls with sensitive data redaction. Transport Layer Security (TLS) 1.2 encryption with redacted audio, never stored at rest, supports PCI requirements for accurate real-time and post-call speech analytics at scale.
Integrate
No worrying about redesign or replacements with your existing system. Capture harmoniously co-exists with legacy call recording.
Omnichannel contact center integration
CallMiner Capture works with a wide range of contact center infrastructures and audio codecs. Standards-based IP and SIPREC support make it easy and efficient to acquire high fidelity audio with existing call recording or for organizations that do not currently have a call recorder in place. A self-configurable, premise-based installation enables secure access to audio and transcription data within CallMiner.
Securely record the history of your interactions with customers
Analytics-Focused Audio Capture
- Audio for in-the-moment or rapid post-call processing
- TLS 1.2 encryption with redacted audio, never at rest
- Efficient foundation for contact center audio designed specifically for speech analytics
High-Quality, Speaker-Separated Audio
- Supporting upper audio sample rate formats
- Efficiently capture audio without compromising on quality based on storage limits
- Enables analytics focused on customer and agent speakers
Easy Integration
- IP & SIPREC support for a wide range of telephony environments and codecs
- Rapid self-configurable premise-based installation
- Rapid self-configurable premise-based installation
Key Features
Disk-Free Storage
Bypass call recording to immediate, secure hosted storage for instantaneous presentation, analytics, and real-time alerting or guidance, regardless of call volume.
Categorized Intelligence
Create triggers, such as churn language, to categorize calls and integrate with associated alerts and reporting.
Dual-Channel Audio
Generate accurate transcriptions from both the customer and the agent to analyze customer experience and agent performance.
