Integrations
Connect the business ecosystem to drive the bottom line
Derive the most value from all your solutions by uniting their data and capabilities, creating the most personalized customer experience and intelligent business decisions.
CallMiner works with Automation Anywhere RPA in contact centers to enable behavioral RPA triggers to reduce effort increase agent efficiency.
CallMiner works with DataRobot to enhance AI features included within CallMiner solutions.
Intelisys, a ScanSource company, is the leading Technology Services Provider of business communications services, including voice, data, access, cable, collaboration, wireless and cloud.
OrecX believes every organization has a right to call recording software, and we are making it our mission to fulfill that need with a product that simply works every time and is extremely affordable.
Tableau helps people see and understand data.
CallMiner works with Zendesk to analyze customer conversations combined with Zendesk CRM interactions whether through calls, chat or email
Unlimited possibilities for data across the organization
Connect
Bring customer feedback data sources across your organization into CallMiner Eureka for analysis.
Extend
Extend the power of the insights by linking across all the other data gathered with the added benefit of CallMiner Eureka’s categorizations, scores, metadata, and comments.
Unlock
Leverage customer insights from across the organization to uncover areas of opportunity and unlock business benefits.
Tailor your integrations
Explore your unlimited options for bi-directional integration to any third-party app using our open API or through our experienced in-house development team.
Leverage your data across all your systems with
More access to more information
- Link customer data and insights including CRM, CX, RPA, BI or contact center solutions with CallMiner Eureka interactions
- Give agents access to CRM chats and surveys
- Gain organization-wide visibility into contact center interactions by providing data to CRM users
Integrates with leading CRM systems
- Join your CRM and customer support data for a total view of the customer experience
- Create a 360-degree view of customers that leverages consistent insights and metrics
- Allow agents to gain visibility of omnichannel interactions including voice, chat, text, email
- Reduce friction points by eliminating data silos
- View past purchase history and preferences of any customer
Expanded omnichannel insights
- Mine data gathered from anywhere in the business ecosystem
- Connect the dots between customer satisfaction and business impact across the customer journey
- Integrate calls, emails, chats, surveys and metadata across your enterprise
Open API
- Secure API for encrypted connectivity and auto redact sensitive data
- Standards-based makes it easy to capture and integrate data from 100% of customer interactions at scale
- Agile customization for data acquisition, enrichment and presentation
Key Features
Company-Wide Integration
Create dashboards that combine data from sales and service.
Anytime Export
Collect the data at anytime to import it where its needed most.
Feedback Verification
Combine the survey feed acquired post-call with interaction detail to gather the most accurate view of agent performance.
