Our Team Analyzes Every Customer Phone Call & Interaction
Analytics Provides Insights to Improve Sales
l Promero is a CallMiner Managed Service Provider – we do the work.
l Promero provides Live CallMiner Demos.
l Promero provides Free Test Drives.
For small to medium size businesses, it cost less and is easier for us to manage CallMiner than for you to do it yourself. Let our dedicated team analyze and report the findings. You focus on actionable items and improving processes. For large organizations and do-it-yourself-ERs, we provide staff training and support. Either way, you win with CallMiner.
CallMiner integrates with most CRM, Call Center and PBX platforms
We manage CallMiner and daily analytical activities so you can focus on growing the business
We uncover the issues
Promero’s managed services eliminate the need to hire or train staff to administer the application. Everyday our experienced team will analyze every interaction and identify patterns that shed light on new areas of opportunity. The deepest customer understanding facilitates improved business decisions. With our managed service, business corrections are easy to identify and adopt.
We offer suggestions
We assess issues and suggest next steps to meet the business objectives. We report our Q&A findings to organization’s senior management for review and adoption. We lower technology cost and improve operations through economics of scale. AI and ML-powered analytics correlate text-based and audio interactions and turns those insights into transformational business changes.
You improve performance
No staff training or burdensome tasks needed. Organizations focus on improving services without the day-to-day activities of managing Eureka. Eliminate manaul QA of agent performance, new product roll outs & announcements, advisories and customer service sentiments. Connect the dots between human understanding and the tangible action required to turn it into business improvement.
We analyze every customer interaction to increase sales, ensure compliance and improve customer experience
Managed Services provide the fastest ROI
For DIY-ers, Promero offers Eureka platform and training for organizations that want to manage it themselves. However with our turnkey managed services, integrations and automation, the benefits of Eureka will provide insights that matters most and quicker than any other solution on the market with these value-added features:
Solution Packs
Pre-built use cases with proven topic-based content for instant insight and rapid time-to-value
Language Packs
Multiple language support for transcription, redaction, and speech analysis
Speaker Separation
Mono to stereo audio call recording converter to enable analytics parsed by customer and agent speakers
Accelerator
Intensive, personalized analyst training program
Playbooks
Step-by-step guides for achieving ROI
CallMiner Customer Connect
Enthusiastic CallMiner user community contributing crowdsourced support and innovation
Get more done with our integrated product suite
Analyze
Coach
Alert
Capture
Visualize
Redact
Analyze
Better understand conversations with root-cause analysis
Discover what matters most with omnichannel customer journey mapping that scores performance, tags transcriptions with sentiment and emotion, and delivers customer insights that drive business growth. Learn More
Coach
Create cultures of improvement and persistent optimization
Improve customer experience and agent performance with automated scoring, data-based feedback, and progress monitoring. Learn More
Alert
Real-time guidance
Gain immediate awareness of next-best actions to turn around a negative customer experience and reduce risk for fines or legal action – all driven by powerful AI and ML capabilities. Learn More
Capture
Gather speaker-separated audio
Collect high-fidelity, dual-channel audio for the most accurate conversation analysis, with encryption to ensure the security and an always-open API to integrate easily across platforms. Learn More
Visualize
Compel action with data
See and share the story your data tells with an interactive, easy-to-use interface that makes it easier to drill down into the detail of a single agent or customer, and visually connects the dots between insight and action. Learn More
Redact
Accurately identify and remove sensitive numeric data
Extract the value of conversation analytics without exposing private customer information. Learn More
Platform Benefits
We analyze every voice and text-based interaction at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.
Trusted
Rich behavioral insight based on what was expressed and how it was said so every interaction delivers source-of-truth confidence.
Actionable
Real-time and post-interaction automated scoring, frontline coaching, and organization awareness bridges the insight-to-action gap.
Secure
Automated sensitive data redaction within a PCI-certified hosted model ensures omnichannel security for every organization.
