Analyze
Mission control for your conversation analytics
CallMiner Analyze is the customizable dashboard for your CallMiner Eureka platform. AI makes it easier for organizations to automatically score 100% of calls, chats, email and other text-based interactions, and to identify the most impactful insight for business improvement.
Every interaction processed into business intelligence
Transcribe
Speaker-separated text from speech with auto redaction for sensitive information.
Categorize
Search, share, and discover right in one place.
Score
Automated metrics that track performance and emotion over the customer journey.
Take the ambiguity out of decision-making
CallMiner Analyze empowers businesses to produce and understand insights in the form of an executive summary derived from every customer interaction at scale. The effects of any changes and enterprise-wide impact will be visible through the system as well.
Leverage insights for even more value with
Omnichannel Expansion
- Auto-scored interaction insight for every voice and text-based interaction
- Search inclusive of voice expression and text with emojis and special characters
- Automated multichannel customer journey mapping
AI Innovation
- Unsupervised machine learning auto-correlates conversational insight
- Unique federated repository of permission-based contact center data for AI training
- Auto-scored interaction insight for every voice and text-based interaction
Company-Wide Sharing
- Identify, prioritize and report on the insights that matter most to a range of departments and executives
- Create executive summaries, derived from customer interaction insights, at scale
- Understand the enterprise-wide impact of changes to drive business improvement
Key Features
Omnichannel Analytics
Track text and voice interactions – as well as generate insights – across multiple channels in the customer journey.
AI-Driven Search
Leverage AI-driven search suggestions to enhance search, category building, and alerts – enabling insight and action across omnichannel customer interactions.Free Form Search
Find and retrieve voice and text-based conversations using keywords, phrases, acoustic measures and metadata, using flexible query language with wildcards and contextual timing
Organic Discovery
Discover potential issues using word clouds, topic clusters, and frequency maps.
Customer Journey
Gain visibility into customer experience across web, chat, social media, and telephony, mapped against customer satisfaction scores and other customizable metrics.
Contact Detail View
Playback calls, add comments, and read text-based interactions.
Agent Performance
Gain visibility into individual and aggregate agent performance through score comparisons and heat maps.
Robust API included
Integrate with external business apps with the always-open API and 100% data ownership.
