October 1, 2019 Comsys, a company specialized in the customer engagement solutions, announced today that entered into an agreement with Promero for the resale of its software products in North America.

For more than 15 years, Comsys develops applications for the enhancement of the contact center that respond to the need for CRM integration, outbound campaign optimization, digital channel management, and contact center enterprise reporting.

Promero is headquartered in Florida and specialized in the design, implementation, and support of contact center solutions. As the new channel partner of Comsys, Promero will handle the business development and solution delivery of the full range of the applications developed by Comsys, in North America.

“We are very pleased to partner with Comsys. Their expertise with complex integrations will greatly benefit our customers,” stated Gregg Troyanowski, President of Promero.

Petros Tritsinis, Marketing Director of Comsys, noted: “We are excited for our partnership with Promero, an experienced provider of technology solutions with a deep knowledge of the contact center market in North America. We are confident that Promero can address the growing demand for new generation customer engagement solutions with our innovative applications, and we are committed to supporting our new partner in their sales and solution delivery efforts.”

About Comsys

Comsys is a software-intensive ICT integrator helping clients around the world to provide a unique experience to their customers with omnichannel customer engagement solutions.

For more than 15 years, Comsys is involved in the multichannel contact center industry. The company has a proven track record of complex contact center projects with an installed base that includes customers from sectors like outsourcing, financial services, telecommunications, and retail.

Strategic partnerships with Cisco, Aspect Software, Microsoft, Bright Pattern, Call Miner and other leading vendors ensure the provision of cutting-edge solutions for business processes, like debt collections, telemarketing/telesales, and customer service. Comsys commitment to exhibit the highest quality from design inception to solution delivery and support is fundamental to the company’s business model. In alignment with strategic decisions for expanding the solution portfolio, Comsys is certified by Cisco as an Advanced Technology Partner for enterprise-level contact center solutions (Cisco UCCE).