USE CASE
Support
INDUSTRY
Utilities
INTEGRATION
Zendesk
KEY METRIC
↓Average hold time by 93%
Making Utility Bill Management Secondary to Friendships
Founded in 2008, SimpleBills has expanded to serve in over 170 markets in 46 states across the U.S. Their utility management service helps property management companies and owners conserve resources and realize efficiencies with data-based decisions.
“My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team.”
– Jeff James, Director of Operations, SimpleBills
With a need for a scalable contact center solution that can handle fast growth, SimpleBills leverages Talkdesk’s features and seamless integrations to enable their agents to provide better customer experiences. The simpler to use data has allowed them to report on key areas such as agent productivity in minutes.
Watch Customer Story
With Talkdesk’s seamless integrations and ease of use, SimpleBills reduced their average hold times from 20 minutes to a minute and a half.
