USE CASE
Sales & Support
INDUSTRY
Online Auto Marketplace
INTEGRATION
Salesforce
KEY METRIC
↑NPS scores 40%
Driving a Better Experience for Customers
Founded in 2014, Shift is an online, peer-to-peer, marketplace for buying and selling used cars. Their goal is to turn the car buying and selling process from a burdensome life event to a delightful experience.
“We looked at five different contact center companies and explored every one in depth. No one but Talkdesk had exactly what we needed in a Salesforce integration. The biggest advantage of Talkdesk is that the integration was already in place and ready to go.”
– Ross Whitington, Business Operations Associate
With three growing contact centers and a clear vision of their customer experience goals, the Shift team decided it was time to find a contact center solution that could keep up with them.
Shift chose Talkdesk to support their growing sales and service teams and immediately got to work on their objectives. The Business Operations team used the intuitive administrator tools to design new routing flows that would intelligently route interactions to the best agent to help each customer.
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