USE CASE
Customer Service and Sales
INDUSTRY
Service
INTEGRATION
Salesforce, Slack
KEY METRIC
6.5% ↓ Call Abandonment Rate
Simplifying Customer Payments for Service-based Businesses
Founded in 2005, PaySimple delivers flexible payment and billing solutions that are preferred by over 17,000 businesses each day. With PaySimple, companies can accept payments anytime, anywhere, enabling them to manage their cashflow to grow their business.
“Talkdesk’s integration with Salesforce was a key differentiator for us.”
– Cassie Fish, Senior Operations Manager
PaySimple’s previously contact center solution was outdated, unreliable and not user-friendly, resulting in a poor customer experience, and lost revenue. As a result, PaySimple sought a modern-day solution to meet the modern-day expectations of businesses operating 24/7 with digital payments and technologies. With Talkdesk providing key integrations with Salesforce and Slack, it became the clear choice to take PaySimple contact center operations to the next level.
Download Customer Story
