USE CASE
Customer Service
INDUSTRY
Hospitality
INTEGRATION
Salesforce, Slack
KEY METRIC
↑ Pick Up Rates
Delivering 24/7 Support To Guests and Homeowners Worldwide
onefinestay is a leading hospitality brand delivering a one-of-a-kind service to discerning guests and homeowners. Started in 2010, and now part of Accor, onefinestay’s global portfolio features beachside estates in the Caribbean, townhouses in New York City, apartments in Europe’s cultural capitals, and more. onefinestay has six office locations around the world with 100+ employees using Talkdesk daily to interact with guests and homeowners.
“Talkdesk shared new insights with us and invited our team to be a part of new early access innovations, such as the iOS Mobile App. We provided feedback and they were able to iterate new products to better suit our business.”
– David Whiteside, GM for London at onefinestay
With a need to move away from its reliance on an internal server and in-house IT support, onefinestay needed a scalable solution that could tackle its high volume of inbound and outbound calls. In addition, onefinestay needed to gain visibility into live reporting and data insights within both operations and service teams. After undergoing a trial with Talkdesk, onefinestay officially selected its Enterprise Cloud Contact Center, leveraging reporting capabilities and a deep integration with Salesforce for their operations spanning three continents.
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