USE CASE
Support and Sales
INDUSTRY
Logistics and Supply Chain
INTEGRATION
Zendesk
KEY METRIC
↓ Call waiting time and abandonment rate
Using Automated Technology to Make Deliveries Easier
Founded in 2013, Lineten brings together the best delivery companies and POS integrations shaping the future of the e-commerce industry. They believe that e-commerce companies should deliver the best value to their customers, instead of investing too many resources outside the companies’ unique selling proposition.
“Lineten’s customer experience is vital to our strategy. We’re putting a lot of effort into trying to make sure that our consumers can reach us, and in turn we can reach them, and Talkdesk is truly helping us with that.”
– Quaid COMBSTOCK, Growth Lead
In Lineten’s business, it’s a big problem if their customers are unable to contact them about a logistical issue. With their previous contact center solution, customers had to wait, sometimes for up to two minutes, for their call to be answered and many were hanging up in the first 30 seconds. Linetens top priority was to make sure their customer’s calls were answered quickly, thereby lowering their abandonment rate.
Lineten selected Talkdesk because they proved to be a partner that wasn’t just a telephony provider that sold a contact center solution, but a partner that had the ability and willingness to help them grow and teach them how best to use their contact center solution.
Watch Customer Story
Learn how Talkdesk has enabled Lineten to revolutionize their customer experience, reducing wait time on average from just under two minutes to 18 seconds and call abandonment from 33% to 7%.
