USE CASE
Support
INDUSTRY
Travel, Recreation and Leisure
INTEGRATION
Zendesk
KEY METRIC
Greater Service level Insight
Helping Customers Make “Tonight” Memorable
Launched in 2011, HotelTonight is an online travel agency that partners with top-rated hotels to provide each day’s best deals on available rooms. Their deals are not just available to book for tonight, but also for tomorrow and beyond. Their goal is to help their customers turn an average night into a “tonight” they’ll always remember.
“Implementing Talkdesk at HotelTonight has helped us to have greater insight into the service level, even on an hourly basis. It makes it easy for our team to improve our service level at a macro level.”
– Emily Donohoe, Training Specialist, HotelTonight
HotelTonight’s contact centers are completely remote, allowing them to provide support 24 hours a day. With Talkdesk, HotelTonight is able to easily onboard new agents at any of their contact centers in less than an hour. Talkdesk for Zendesk provides their support teams with the necessary information to help them deliver exceptional and personalized customer experiences.
Watch Customer Story
HotelTonight is able to onboard new agents onto Talkdesk within an hour and leverages the integration with Zendesk to improve agent efficiency and deliver amazing customer experiences.
