USE CASE
Support
INDUSTRY
Transportation
INTEGRATION
Custom CRM
KEY METRIC
↑ Productivity
Maximizing Transportation Options for a Community Who Needs Them
GridWorks IC is a white label operator of high quality non-emergency medical transportation (NEMT) services for Medicaid managed care health plans. They work with community partners to integrate and support existing systems to deliver the highest quality NEMT services possible.
“The scalability and flexibility that Talkdesk gives us allows us to focus our efforts on creating better experiences for members.”
– Gaven Singh, Director of Technology
As a fast-growing company, scalability and flexibility were the two primary focuses behind Gridworks’ search for a contact center solution. Talkdesk’s easy-to-use interface allowed them to deploy new agents and IVRs in minutes. Combined with the data driven decisions from real-time insights, GridWorks experienced shorter hold times, shorter queues, higher productivity in their call center.
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GridWorks utilizes real-time insights from live reports to enable their agents to be more accountable and give back functions to their supervisors.
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