USE CASE
Service
INDUSTRY
Industrial Staffing and Employment Services
INTEGRATION
Microsoft Dynamics, Loxysoft, in-house knowledge base
KEY METRIC
↓ ASA by 24 seconds through AI-assisted interactions
Putting Innovation to Work
The EmployBridge company mission is simple: find great jobs for great people. What started many years ago as a vision to connect job-seekers to the right employer for their skillset, has grown into a best-in-class staffing enterprise. EmployBridge matches more than 400,000 employees in over 12,000 companies annually. To do so, they rely on teams in three contact center locations to expertly handle over 5 million interactions each year.
“Talkdesk is focused on building for the future, but not at the expense of their current customers. They not only listen, but they take action on our feedback and ideas. We’ve gained a true business partner with Talkdesk.”
– Dale Sturgill, VP of Call Center Operations
Frustrated by the lack of support from their previous provider, Sturgill and his team wasted no time researching and interviewing eight different contact center solutions. After conducting a thorough evaluation of Talkdesk’s technology, product roadmap and investment in R&D, EmployBridge selected Talkdesk Enterprise Cloud Contact Center to simplify and rebuild their current contact center model. As the team pinpoints opportunity for efficiency, Talkdesk Agent Assist will be at the forefront of their strategy.
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