CUSTOMER STORY

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Sales & Support

INDUSTRY

Real Estate

INTEGRATION

Zendesk

KEY METRIC

25% ↓ in Average Wait Time

Helping Turn a House Into a Home

Founded in 1998, David Phillips has become the largest company specializing in the provision of furniture to professional property owners and managers in the UK. Rather than simply offering furniture for property professionals to rent or buy, founders David and Phillip honed in on the model of delivering, assembling and installing replenishment products by the next business day.

“Talkdesk is a modern, API-enabled platform that will enable us to integrate our systems further and deliver better customer experiences.”

– Tom Darling, Group Systems Manager

David Phillips’ legacy, on-premises system was keeping them from innovating their customer experience. As they continue to scale, Talkdesk’s seamless interface makes it easy to deploy new agents. A deep integration with Zendesk has improved agent efficiency through its time-saving automations, allowing agents to jump into a conversation without having to manually create a new ticket themselves.

Watch Customer Story

Hear how David Phillips leverages Talkdesk for Zendesk to improve agent efficiency and make data-driven decisions, enabling them to answer 90% of their calls within 15 seconds.