USE CASE
Service
INDUSTRY
Software
INTEGRATION
Microsoft Dynamics
KEY METRIC
500+ seats implemented in 2 days
Prescribing better patient service with Talkdesk
Founded in 1987 in Virginia, Cognosante has dedicated itself to transforming the U.S. healthcare system through its leading operations services. The Virginia-based company helps state and federal agencies throughout the country launch and maintain customer service programs.
“Information security is Cognosante’s number-one goal. Talkdesk helps us address our liability and security concerns by allowing us to own and control our call recordings. No other solution offers this.”
– Michael Zurat, Director of Engagement Solutions
When Cognosante needed a contact center solution that was quick to deploy and could facilitate HIPAA and FedRAMP compliance for partnerships with government healthcare programs, they implemented Talkdesk.
With Talkdesk, Cognosante implemented their contact center in two days and leveraged custom call recording storage to maintain control over compliance and security requirements. Together, they successfully improved the personalization and efficiency of customer service for Medicare and Medicaid consumers.
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Cognosante implemented 500 agents on Talkdesk in two days and leveraged custom call recording storage to maintain control over compliance and security.
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