USE CASE
Service
INDUSTRY
Real Estate
INTEGRATION
Zendesk
KEY METRIC
40% ↑ in Pickup Rate
Taking a New Lease On Customer Experience
ClickPay, a New Jersey-based real estate payment processing platform, which enables property managers and landlords to bill and collect payments completely online, was founded in 2009 to solve the challenge of collecting, sorting and processing paper checks.
“The quality and granularity of data I’m seeing in Talkdesk has enabled us to get to this level of forecasting accuracy.”
– Tim Kyse, Vice President of Customer Service
ClickPay’s legacy solution provided insufficient reporting, an unstable integration with Zendesk and could not scale with the company’s rapidly-evolving business. Talkdesk’s Advanced Analytics and Reporting almost immediately helped ClickPay identify areas of opportunity, effectively making data-driven decisions that kept their agents accountable for how they handle inbound calls. Other key features like Queue Callback enabled ClickPay to provide customer with a frictionless experience.
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