USE CASE
Sales
INDUSTRY
Event Services
INTEGRATION
Salesforce
KEY METRIC
↓ Missed calls
Delivering Exceptional Events at Iconic Venues
Camm & Hooper has evolved the events industry model, making full use of all available assets, supplementing events spaces with permanent restaurant and bar offerings wherever possible. Camm & Hooper currently runs 6 bar restaurants and event spaces throughout central London with a number of new venues in the pipeline.
“Talkdesk has been a superb solution for our business. It was quick and easy to set up and adapt as our business grows and changes.”
– Darren Hart, Director of Sales
As a growing business, Camm & Hooper needed a scalable solution that provided more data around each call other than simply tracking only call volume. As Salesforce users, it was also important for them to be able to link their sales and client data with phone call data. Camm & Hooper leverages Talkdesk Reporting & Analytics to gain insight into which agents are available and on calls, allowing them to efficiently manage their call center and improve staffing decisions.
Watch Customer Story
Learn how Camm & Hooper significantly decreased missed calls by leveraging Talkdesk Reporting & Analytics to improve staffing decisions.
