USE CASE
Sales and Service
INDUSTRY
Supply Chain Risk Management
INTEGRATION
Salesforce
KEY METRIC
Increased Agent Engagement
Building the Connections that Build the World
Avetta is a supply chain risk management company focused on connecting the world’s leading organizations with qualified suppliers, contractors, and vendors. Avetta brings unmatched visibility to companies through cloud-based technology and human insight.
“I would definitely recommend Talkdesk. They have a lot of different features and functionality that allow us to be successful as a contact center.”
– Spencer Petty, Manager of Supplier Operations, Avetta
After experiencing frequent outages and CRM integration challenges with their previous contact center solution, Avetta focused on finding a partner that not only resolved those issues but also delivered quality customer service.
Reliability was a key reason Avetta chose Talkdesk as their preferred partner. The seamless integration with Salesforce provided real-time insights into their metrics and helped them better understand their call volume.
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Talkdesk for Salesforce provides Avetta with real-time insights into their metrics. The reliability of both the platform and Talkdesk customer service supports Avetta in continuously delivering exceptional customer experiences.
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