Promero delivers extra value not provided by any other Talkdesk Agent. Used by 1,800+ Enterprises. 60+ out of the box integrations with all CRMs. Workforce Management. Artificial Intelligent Powered BOTs and IVRs. Advanced predictive dialing and customer engagement. Reporting & Analytics. Local presence. Exceptionally easy user adoption. Online self-paced training. Available in 75+ countries. 100% Uptime SLA.
Talkdesk Contact Center Software
True Enterprise-class Award Winning Software with every advanced feature. Voice license only $65/agt-mth.
The Most Innovative Companies Use Talkdesk
See how innovative companies around the world use Talkdesk to provide exceptional customer experiences.
Talkdesk Named Leader in 2020 Forrester Wave for Contact Center as a Service.
Download the report to learn why Talkdesk is one of only four vendors recognized as a global Leader for cloud contact centers.
An End-to-End Solution for Delivering Great Customer Experiences
Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost.
We’re Innovating Fast so You Can Deliver More
Innovative Enterprises Rely on Talkdesk
The 2019 Gartner Magic Quadrant is here!
Download the report to learn why Talkdesk is recognized as a Leader for CCaaS North America.
Our Customers Get Results
Increased first call resolution by 17x
CUSTOMER STORY {{ vc_btn:title=READ+NOW&style=flat&shape=square&color=warning&align=left&el_class=customerstory&link=url%3A%2523story%7C%7C%7C }} USE CASE SERVICE INDUSTRY RESTAURANT TECHNOLOGY INTEGRATION SALESFORCE KEY METRIC 17X ↑ FIRST CALL RESOLUTION Xenial Increases First Call Resolution by 17x with Talkdesk For more than thirty years, Xenial has partnered with leading quick service and fast casual restaurants to employ best-of-breed restaurant technologies to grow their businesses. If [...]
Achieved SLA of answering 97% of calls in 30 seconds
CUSTOMER STORY {{ vc_btn:title=READ+NOW&style=flat&shape=square&color=warning&align=left&el_class=customerstory&link=url%3A%2523story%7C%7C%7C }} USE CASE SERVICE INDUSTRY TECHNOLOGY INTEGRATION SERVICENOW KEY METRIC 97% ↑ SLA Discover how Acxiom achieves customer excellence by utilizing Talkdesk Acxiom’s roots go deep. Founded in 1969, the identity resolution and marketing enterprise has enabled people-based marketing with their products and services that break down organizational silos to drive [...]
Triple-digit increase in ROI tucows
CUSTOMER STORY {{ vc_btn:title=READ+NOW&style=flat&shape=square&color=warning&align=left&el_class=customerstory&link=url%3A%2523story%7C%7C%7C }} USE CASE SALES & SUPPORT INDUSTRY HIGH TECH INTEGRATION ZENDESK KEY METRIC INCREASED ROI & NPS Learn how Tucows relies on Talkdesk to deliver a personalized experience to their customers. Tucows is a leading internet services provider with thousands of customers and millions of end users around the globe. They [...]
Highest Contact Center Operations Score in G2 Grid
G2’s Contact Center Infrastructure Grid positions vendors based on two important factors: market presence, and overall customer satisfaction (using over 2,000 verified customer reviews). Talkdesk cloud contact center software is the clear leader, owing to our emphasis on placing our customers first. When it comes to customer experience, Talkdesk stands apart from legacy cloud contact center providers like inContact, Five9, and Genesys
Enterprise-Class Performance You Can Trust
SECURE
24/7
Security and data team
SCALABLE
30
Seconds to provision a new agent
RELIABLE
100%
Uptime SLA
