Smart8 product Features
- Smart Routing
- Browser Based Reports
- IVR
- Call Announcement
BENEFITS
- Advertising Consistency
- Superior Customer Service
- Automatic Rerouting
- Seamless Integration
- Easy Implementation and Operation
- Reduced Wait Time
- Decrease Staff Size
- Consistency
Call Routing for Sales Agents, Stores, Franchise
Promero’s Smart8 intelligent call routing provides companies the ability to route inbound 800 calls automatically to a distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules.
Smart8 IVR Features
The IVR capabilities can be completely customized to meet the specific needs of any customer; including customizable greeting, surveys and polls, call center forwarding, and simple order entry transactions. Callers can navigate self-service menus to diminish the number of calls that need to be serviced by live agents.
Smart8 Intelligent Routing Feature
The IVR capabilities can be completely customized to meet the specific needs of any customer; including customizable greeting, surveys and polls, call center forwarding, and simple order entry transactions. Callers can navigate self-service menus to diminish the number of calls that need to be serviced by live agents.
