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Oracle Contact Center Anywhere
Oracle Contact Center Anywhere is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their customers. This includes queuing and routing of traditional phone calls in addition to email, chat, fax and web callback requests. It also provides blended Predictive Dialer and preview dialing, IVR and call recording.
Zoho CRM is a suite of online productivity, collaboration and business applications for businesses of all sizes. Zoho CRM is a Software as a Service (SaaS) solution that delivers complete CRM functionality at a fraction of the price of other offerings. With Zoho CRM you can manage all your Sales, Marketing, Customer Support & Service, Inventory Management and Email within in a single business system. Over 13 million users rely on Zoho apps. Zoho’s productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management and more alongside a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more.
Bundle the Zoho CRM with Oracle Contact Center Anywhere(CCA) from Promero and save 18% off regular monthly fees.
PROFESSIONAL Zoho CRM Professional Edition & Oracle Contact Center Anywhere
$74 Per User Per Month
Billed Annually Or $89 Month to Month
- CRM Features
- Sales Forecast
- Reports Dashboards
- Document Library
- Marketing Campaigns
- Mass Email
- Product Customization
- Email Integration
- Social CRM
- Web forms
- Inventory Management
- Workflow Automation
- Role-based Security
- Unlimited CRM Records
- CCA Features
- Full Multi Channel voice, email & chat
- Inbound/Outbound Dialing
- IVR – ACD
- Skills Based Routing
- Workgroups
- Remote Supervision
- Remote Coaching
- Barge-In Call Take Over
- Work from Home Deployment
- Call Routing
- Predictive Dialer
- Call Recording
- Call Routing
- Universal Queuing
- And more . . .
ENTERPRISE Zoho CRM Enterprise Edition & Oracle Contact Center Anywhere
$89Per User Per Month
Billed Annually Or $104 Month to Month
- CRM Features
- Professional Features PLUS
- Territory Management
- Customer Modules
- Google Adwords Integration
- Custom Functions
- Time-based Actions
- Multiple Currencies
- Customer Related Lists
- Auto-resonders
- Web Tabs
- Tab Groups
- Custom Modules
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- CCA Features
- Full Multi Channel voice, email & chat
- Inbound/Outbound Dialing
- IVR – ACD
- Skills Based Routing
- Workgroups
- Remote Supervision
- Remote Coaching
- Barge-In Call Take Over
- Work from Home Deployment
- Call Routing
- Predictive Dialer
- Call Recording
- Call Routing
- Universal Queuing
- And more . . .
PLUS Zoho CRM Plus Edition & Oracle Contact Center Anywhere
$104 Per User Per Month
Billed Annually Or $124 Month to Month
- CRM Features
- Enterprise features PLUS
- Email Marketing
- Help Desk
- Customer Surveys
- Visitor Tracking
- Social Media Marketing
- Project Management
- Advanced Analytics
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- –
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- CCA Features
- Full Multi Channel voice, email & chat
- Inbound/Outbound Dialing
- IVR – ACD
- Skills Based Routing
- Workgroups
- Remote Supervision
- Remote Coaching
- Barge-In Call Take Over
- Work from Home Deployment
- Call Routing
- Predictive Dialer
- Call Recording
- Call Routing
- Universal Queuing
- And more . . .
