Call Center Software Features
- Contact Center Anywhere by Oracle
- Siebel CRM
- Oracle CRM On Demand
- Salesforce CRM CTI integration to CCA
- Monet Workforce Management Software
- Riverstar Business Process Optimization
- Impact 360 Workforce by Verint
- Voice Recognition by Voxeo
- Call Center OnDemand
- Smart8 Call Routing
SERVICES
Oracle Accelerate Solution Overview
Promero is pleased to provide an Accelerate Solutions proposal for Oracle Siebel CRM OnDemand Rapid Setup. This SOW provides a comprehensive implementation and training plan, as well as a firm price quote based upon the rapid setup for 25-300 with clearly defined business requirements. The plan has a clear division of responsibility between Promero and Customer Resources. Promero would be pleased to modify the scope of work or division of responsibilities at the customer’s request.
Statement of Work includes
- A Summary of Responsibilities for the customer and Promero
- Summary Project Plan for Standard Deployment for 25 – 300 Users
- Geographic region: North America
- Detailed Project Plan for Standard Design and Configuration
- All work is completed remotely
- Siebel CRM On Demand systems requirements review 60 day implementation timeline
- Post Deployment Support: 30 days of offsite technical support via email, telephone or online chat
- Industry Best Practices and Business Flows Overview
- Fixed Scope and Fixed Price is described
