CALL CENTER SOFTWARE NEWS

February 12, 2019

60% of small to medium businesses shut their doors after a data breach; the fines destroy their finances.

February 07, 2019

Why Security Breaches Just Keep Getting Bigger and More Expensive | Promero provides free, no obligation security assessments. Please contact Promero today.

February 04, 2019

New Law: California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020

January 31, 2019

Chinese Malicious Cyber Activity

January 24, 2019

Gartner Recognizes Five9 as Magic Quadrant for Contact Center as a Service, North America

December 11, 2018

Featured Webinar: Managing Your Network and Voice Environment with Confidence – December 18, 2018

November 21, 2018

Oracle: How Artificial Intelligence, ChatBots, Digital Assistants empower ERP Systems

September 26, 2018

CallMiner has most advanced enterprise-ready speech analytics functionality | Q2 2018

September 06, 2018

Why Your Next Project Manager May Be a Bot.

August 30, 2018

Sitel wins Implementation Award using CallMiner Eureka and MyEureka

August 03, 2018

Oracle Recognized as a Leader in 2018 Gartner Magic Quadrant for Mobile App Development Platforms

June 25, 2018

CallMiner Named a Leader in AI-Fueled Speech Analytics

June 07, 2018

Gartner names Enghouse Interactive a Challenger in its 2018 Magic Quadrant for Contact Center Infrastructure

May 22, 2018

Digital concierge for Polo Lovers now working on Oracle Cloud Platform

May 21, 2018

Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR

May 16, 2018

CallMiner Eureka Named Best Speech Analytics Solution and a Top 10 Contact Center Technology

April 24, 2018

Promero Launches Oracle Intelligent ChatBOT Cloud Services & Consulting

April 10, 2018

New York MTA partners with Oracle Launch Employee-Focused ChatBot

March 16, 2018

Gartner predicts that 85% of customer interactions will be managed by artificial intelligence by 2020. | Promero team can assist with any AI projects. Please contact us for a free, no obligation consultation.

February 20, 2018

Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform

February 14, 2018

Oracle Turns On Self-Service AI and Machine Learning to the Cloud

February 09, 2018

BOTs and AI represent existential threat to contact centers that don’t move fast enough

February 01, 2018

‘The Power Down Under’ of Oracle Intelligent ChatBot Platform – Reduced Average Wait Time by 96% and Agents handled 47% Less Calls

January 31, 2018

Promero launches free Oracle BOT Assistance Program for customers to receive $300 Free Oracle Mobile Cloud Credits

January 15, 2018

HuffPost-UK tested LIDL’s new WineBOT (Powered by Aspect Software CXP) against a real Sommelier to see just how reliable it was

September 27, 2017

Promero announces Free BOT Proof of Concept Workshops

October 27, 2016

Promero’s new partnership with PossibleNOW will help clients mitigate Consumer Privacy

September 07, 2016

Promero Announces Phone CTI Integrations with Industry Leading Call Center Software & CRM Software Solutions

June 15, 2016

Promero announces Cloud Call Center Software v7.2 Launch

May 10, 2016

Promero Call Center powered by Enghouse Interactive announces CTI integrations with 32 CRM Software Solutions

May 05, 2016

Promero, Inc. announces new partnership with Tenfold, leading CTI enabler

April 21, 2016

Promero announces Referral Agent Channel Program for software resellers focused in the call center or CRM software industry.

March 31, 2016

Promero Adds Cloud Contact Center Five9 for 2016 Product Roster

February 02, 2016

Promero approved as Oracle Infrastructure and Platform Service Reseller

December 10, 2015

Promero Cloud Call Center CTI Connector for Oracle Service Cloud Now Available in the Oracle Cloud Marketplace

December 07, 2015

Enghouse Interactive Partner: Promero Taps Enghouse Interactive Contact Center: Service Provider for Cloud Contact Center Offering

June 24, 2015

ZohoCRM Partner: ZohoCRM approves hosted solution with Oracle Contact Center Anywhere by Promero integration.

June 01, 2015

Aspect Partner: Promero, the Call Center Software Expert 2015-2018

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