Jan. 15, 2018 – HuffPost United Kingdom tested LIDL’s new Wine BOT against a real Sommelier to see just how reliable it was.

UK grocery chain Lidl has launched a fully-automated Messenger chatbot to help customers select the best wine for their meal. In a project that was delivered from start-to-finish in just 12 weeks, Lidl’s chatbot, “Margot”, utilizes Aspect Software’s natural language understanding (NLU) technology and intelligent assistant platform to provide a truly customer-centric experience for Lidl shoppers.

The Wine BOT is powered by Aspect Software’s CXP platform.   The results of the test were very good. See for yourself. View Link