May 08, 2017
hosted or on premise virtual call center
CALL CENTER IN A BOX
Call Center Software Features
- HIPAA Compliance
- Contact Center Anywhere
- Overview – Call Center Software Features
- VoiP Voice Over IP
- Predictive Dialer
- Web Callback
- IPLC, MPLS, VPN
- IVR – Interactive Voice Response
- ACD & Skills Based Routing
- CTI – Computer Telephony Integration
- H.323 or SIP
- Call Blending
- CRM Integration
- Remote Supervision
- Virtual Call Routing
- Work from Home
- Web Collaboration
- Do-Not-Call FTC Compliance
BENEFITS
Hosted or On Premise
Contact Center Anywhere is available in a hosted platform requiring little capital expense, upfront costs or technical training. The hosted scenario provides the most cost effective means to utilize this award winning inbound and outbound solution. The hosted solution enables a very quick timeline to begin using the application. Promero has launched a new customer in less than 2 business days.
Contact Center Anywhere can also be licensed to be installed at your location. Depending upon the scale of the business needs, it may make financial sense to license the software to be deployed on sight.
Promero will be able to discuss the options available to you and make a recommendation based on your business needs.
