In only its third year of participation, Talkdesk has been named a Leader in Gartner’s 2019 Magic Quadrant for Contact Center as a Service, North America. Out of nine participants, Talkdesk was named a Leader based on evaluation across 15 criteria.

Talkdesk made a positive movement (upward and to the right) in Completeness of Vision and Ability to Execute in the 2019 North American CCaaS Magic Quadrant into the Leaders quadrant.

Download the report to learn what Gartner says about Talkdesk as a Leader.

Gartner Magic Quadrant for Contact Center as a Service, North America, By Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019.Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.