CTI Features
- Screen Pop on Incoming & Outgoing Calls
- Call Logging
- Click to Dial
- Predictive and Preview Dialing
- Real-time KPI Dashboards
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Weighted Multi Level Skills-Based Routing
- Quality Monitoring
- Call Recording
- Voice Over IP (VoIP)
- Call Me Back (Web call back)
- Integrated Call Control
- Call Reporting
- Selective Match
- Click to Answer
- Pre-built Integrations
- CTI Connector
Professional, Enterprise or Unlimited Salesforce users can now add enhanced call center and telephone features to their instance with Promero’s CTI connector for Oracle Contact Center Anywhere. Features include IVR, ACD, Call Recording, Predictive Dialing, Inbound/Outbound blended agents and extensive call details reports.
Product Overview for Salesforce
Salesforce is the most popular CRM, easiest to use, proven cloud based CRM platform in the world. Salesforce offers you everything you need to grow your company, whether you are an up-and-comer or a FORTUNE 50 corporation. With no software or hardware to install, you’re up and running. See an immediate positive impact on your business quickly. Super charge your sales.
Social Enterprise Solutions
Social media is dramatically changing how we connect, share, and collaborate. It’s time to transform your business for this new reality. To engage new ways customers, employees, and everyone that matters to your business. Salesforce provides real-world case studies from prominent businesses using social media in a variety of industries including communications.
Consulting Services
Promero provides a full line of professional services, expert consulting, development and integration to support your business needs. Choosing Salesforce CRM is a strategic business decision. Promero consulting services are designed to assure successful execution through a sound CRM implementation strategy tailored to your business needs. Contact Promero Sales for more information.
