CALL CENTER SOFTWARE NEWS (Archive)

December 04, 2019

Promero launches the first SMS Marketing Services with Artificial Intelligent…

October 24, 2019

OCR fines Jackson Health System $2.2M for multiple HIPAA violations

October 01, 2019

Promero the New Channel Partner of Comsys in North America

September 25, 2019

McDonald’s enlist Google Assistant to help with its hiring

September 23, 2019

Benefits of Using a Chatbot in Your Business

September 23, 2019

Bots for Business: A Practical Guide

September 17, 2019

Promero provides Google Assistant ChatBOT Developers for Hire

July 25, 2019

Equifax’s data breach disaster: Will it change executive attitudes toward…

July 18, 2019

Sprint customer data breached via Samsung website flaw

July 10, 2019

Bright Pattern Outranks the Competition in G2 Crowd’s Summer 2019…

June 26, 2019

BeyondTrust Simplifies Endpoint Privilege Management with PAM Platform Integration

June 05, 2019

BeyondTrust – Enterprise Vulnerability Management – Five Stars

April 17, 2019

CALLMINER WEBINAR: Artificial Intelligence and Speech Analytics. Date – April…

April 05, 2019

Cyberattacks are putting lives at risk via administrative back doors…

April 04, 2019

Verint Names Five9 Cloud Partner of the Year

April 02, 2019

Gartner Contact Center Report Recognizes Five9 as Magic Quadrant for…

March 28, 2019

Protecting your enterprise with Privileged Access Management

March 27, 2019

Oracle Digital Assistant Unifies Use of Enterprise Chatbots

March 27, 2019

Five9 Q2 2019 Release Introduces New Features for Intelligent Contact…

March 22, 2019

Fired IT Staff Annihilates 23 of Ex-Boss AWS Servers

March 20, 2019

Five9 Release 2019 Introduces New Capabilities for the Intelligent Contact…

March 05, 2019

With BeyondTrust, Stop Headlines Like This: Rush Reports Data Breach…

March 05, 2019

Promero Signs Reseller Agreement with Bright Pattern

February 20, 2019

Five9 Reports Fourth Quarter Revenue Growth of 31% to a…

February 12, 2019

60% of small to medium businesses shut their doors after…

February 07, 2019

Why Security Breaches Just Keep Getting Bigger and More Expensive…

February 04, 2019

New Law: California Consumer Privacy Act (CCPA) goes into effect…

January 31, 2019

Chinese Malicious Cyber Activity

January 24, 2019

Gartner Recognizes Five9 as Magic Quadrant for Contact Center as…

December 11, 2018

Featured Webinar: Managing Your Network and Voice Environment with Confidence…

November 21, 2018

Oracle: How Artificial Intelligence, ChatBots, Digital Assistants empower ERP Systems

September 26, 2018

CallMiner has most advanced enterprise-ready speech analytics functionality | Q2…

September 06, 2018

Why Your Next Project Manager May Be a Bot.

August 30, 2018

Sitel wins Implementation Award using CallMiner Eureka and MyEureka

August 03, 2018

Oracle Recognized as a Leader in 2018 Gartner Magic Quadrant…

June 25, 2018

CallMiner Named a Leader in AI-Fueled Speech Analytics

June 07, 2018

Gartner names Enghouse Interactive a Challenger in its 2018 Magic…

May 22, 2018

Digital concierge for Polo Lovers now working on Oracle Cloud…

May 21, 2018

Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II…

May 16, 2018

CallMiner Eureka Named Best Speech Analytics Solution and a Top…

April 24, 2018

Promero Launches Oracle Intelligent ChatBOT Cloud Services & Consulting

April 10, 2018

New York MTA partners with Oracle Launch Employee-Focused ChatBot

March 16, 2018

Gartner predicts that 85% of customer interactions will be managed…

February 20, 2018

Oracle to Leverage AI, Machine Learning in Autonomous Cloud Platform

February 14, 2018

Oracle Turns On Self-Service AI and Machine Learning to the…

February 09, 2018

BOTs and AI represent existential threat to contact centers that…

February 01, 2018

‘The Power Down Under’ of Oracle Intelligent ChatBot Platform –…

January 31, 2018

Promero launches free Oracle BOT Assistance Program for customers to…

January 15, 2018

HuffPost-UK tested LIDL’s new WineBOT (Powered by Aspect Software CXP)…

September 27, 2017

Promero announces Free BOT Proof of Concept Workshops

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