Waltham, MA, May 14, 2018 (GLOBE NEWSWIRE) — CallMiner, the award-winning platform provider of speech and customer engagement analytics, announced today that Eureka 10, the post-contact interaction analytics suite, has been recognized as Best Speech Analytics Solution in the Top 10 Contact Centre Technologies of 2018. The awards, run annually by Call Centre Helper, recognize the best contact center technologies available globally. The Top 10 is created by customer votes, making these the most impartial of all the contact center technology awards. Eureka 10 was recognized for being intuitive and user-friendly with the intent of making customers more self-sufficient and less reliant on professional services to drive their own analytics success.

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For more information regarding CallMiner Eureka, please contact Promero at www.promero.com/contact-us