Promero Cloud Call Center Benefits

• A full end-to-end contact center solution
• Lower your total cost of ownership (TCO) with operational effciencies
• Empowers clients to autonomously manager their contact ceners
• Clients have agility to scale contact centers to match business needs

Enghouse Interactive

Enghouse Interactive develops and supplies the widest range of customer interaction management solutions on the market. Enghouse Interactive’s CCSP software is the underlying technology platform that powers Promero Call Center, hence the name Promero Call Center powered by Enghouse Interactive.

Predictive Dialer Features

• FTC-compliance without productivity loss
• Settable abandon rate
• IP-based live call detection
• Detects > 90% of answering machines
• Unified management and reporting
• Blending to smooth activity between inbound peaks and outbound campaigns
• Dialer can link to external database calling lists
• Call disposition info is stored in the original database
• Message Blasting Campaigns Leaving Messages on Answering Machines
• Campaign can be configured to run a script upon Answering Machine
• Recognizes end of a greeting (using a proprietary, configurable algorithm)

Campaign Manager

• • Campaign Scheduler
  • Many campaigns can be grouped (linked) under ‘Master Campaigns’
  • Contact from linked can be dialed at the same time
  • Multiple campaign can be Linked
  • Managed together according to Master campaign rules
  • Served by the same group of agents
  • Priorities and time bounding for alternate numbers
  • Filters library
  • Contacts can be mixed by

Pre-set ratio Size of the dialing list, so run out at the same time

Advantage

• • An Agent can work simultaneously in many campaigns, including predictive
  • Multiple contact lists can be mixed together, to maximize performance
  • Lists/linked campaigns can be stopped and started on demand or by schedule
  • Separate data sources can be used for same campaign
  • Each customer can have up to 10 contact numbers
  • Each phone can have different call hour limits
  • Each number can be prioritized per contact Flexible policies on what phone number next attempt will be done

Retry using only one number Exhaust each number’s retries before moving on to next phone number Try each number on a round-robin basis Make X calls for each phone number Immediate retry of not present using next number One shot at each number Users can easily build structured filters from drop-down fields Experienced users can create complicated SQL-type filters Filter library includes multiple filters Each filter can be enabled or disabled Filters can be copied from and to other campaigns ‘Test Filter’ option shows Number of new contacts Number of retries