Call Center Software Features
- Contact Center Anywhere by Oracle
- Siebel CRM
- Oracle CRM On Demand
- Salesforce CRM CTI integration to CCA
- Monet Workforce Management Software
- Riverstar Business Process Optimization
- Impact 360 Workforce by Verint
- Voice Recognition by Voxeo
- Call Center OnDemand
- Smart8 Call Routing
SERVICES
The Complete Call Center Solution
On Demand is the combination of the best software solutions that Promero offers. On-demand omni-channel call center software is an integrated software suite that includes solutions from Oracle, Aspect, Five9, Bright Pattern, Salesforce, Zendesk, ServiceCloud, Verint, Pipkins, Monet and CallMienr.
On Demand includes a fully integrated suite of products for call center operators. Customer relationship management software, call center software, lead management and sales analytics software are included in a single hosted platform.
This winning combination provides the ability to make (predictive or preview) or take calls in a blended call center seat, compile customer information, route callers to the most skilled agents and more! Outsource call centers can provide lead generation services with ease. Hot transfer live calls along with data files to the sales agent in real time. ProStar OnDemand is the perfect solution.
Omni-Channel On Demand Features
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- Complete turnkey blended call center application that includes Inbound IVR/ACD, Outbound Predictive Dialer, Recordings, VOIP and more.
- Integrated CRM application
- Lead Distribution and Lead Management
- Sales Analysis and Marketing Metrics Reporting
- Call Announcement
- Record/Monitor
- SMS Messaging
- Facebook Messenger Integration
- Oracle Intelligent Bot Integration
- IBM Watson Integration
- Speech Analytics Integration
- Workforce Management Integration
- Oracle Integration Service Cloud Integration
Omni-Channel On Demand Benefits
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- Low cost startup
- Hosted, so there is not expensive hardware to purchase
- Works with any existing phone system
