FIVE9 FOR HEALTHCARE. PROVIDE THE EXCEPTIONAL EXPERIENCE YOUR PATIENTS WANT.

Legacy infrastructure, complicated processes, and strict government regulations have made the healthcare industry needlessly complex and confusing for patients and members to navigate. The quality of your communication experiences has become a competitive differentiator, so delivering extraordinary service when and how patients and members need it is more crucial than ever before. The Five9 Intelligent Cloud Contact Center enables you to provide them with the support they expect and will remember.

BRIGHT PATTERN. FULLY HIPAA COMPLIANT CLOUD-BASED CONTACT CENTER SOFTWARE.

The healthcare industry revolves around patient care, staff efficiency, and data security. Make sure your healthcare organization covers all three with HIPAA-compliance contact center software.

Bright Pattern’s AI-driven contact center solutions ensure personalized customer experiences and seamless patient engagement. Connect with customers and patients over any channel and gain insight into the patient’s journey. Ensure HIPAA-compliance with comprehensive data security and encryption features.

NICE INCONTACT. HIPAA COMPLIANCE AND THE CONTACT CENTER

Because NICE is not a health care provider, a health plan or a health care clearinghouse, NICE is not directly subject to HIPAA. That is why you will not find anything on our web site that says we are HIPAA certified. Even though NICE is not subject to HIPAA, we understand that HIPAA compliance is critical to those in the health care industry, and as a partner in providing contact center services, NICE has the tools a business needs to develop HIPAA compliant call center solutions. Let’s talk a little about how NICE can provide “reasonable safeguards” in the following categories: Administrative, Physical and Technical.

GENESYS CLOUD. HIPAA: RESPECTING PRIVACY OF YOUR CUSTOMER’S INFORMATION

Genesys Cloud is committed to respecting the privacy of your and your customer’s information, including electronic protected health information (ePHI). As part of this commitment, many Genesys Cloud services are compliant with the Health Insurance Portability and Accountability Act (HIPAA), specifically meeting the administrative, physical, and technical safeguards required by law. Ask a sales representative about specific compliance matters including Business Associate Agreements (BAAs) and third-party compliance verification.

There is no HIPAA certification for a cloud services provider such as Genesys Cloud. However, Genesys Cloud has undergone an independent audit which verified our administrative, physical, and technical controls. As a potential business associate to covered entities, Genesys Cloud is required to implement the administrative, physical, and technical controls required for HIPAA compliance. For details about these controls, the Genesys Cloud security program, network security and more, see Security and compliance.

TALKDESK. REIMAGING THE PATIENT AND MEMBER EXPERIENCE

Turn your healthcare contact center into a patient-focused strategic resource. Talkdesk Healthcare Experience Cloud™ helps healthcare organizations improve business and clinical outcomes by synchronizing the patient journey across any channel—web, email, SMS, mobile app, virtual agent, or live agent—resulting in more efficient communication and better patient experience. Deliver a personalized, synchronized, and radically convenient patient journey across voice and digital channels.

ALVARIA. HEALTHCARE SECURE AGENT

Alvaria Healthcare SecureAgent provides the ability to manage recordings (both voice and screen) captured with Healthcare Quality Management to remain compliant with various regulations. The additional ability to append data to recordings assists with in-depth analysis as part of your healthcare contact center’s business intelligence efforts. Healthcare SecureAgent can meet these needs by using configurable business rules that you define and by constantly monitoring the sensitive applications your employees use on a daily basis..