Promero

Founded in 2001, Promero is the oldest reseller of hosted call center solutions in the world. Promero has sold more than 2000 customers representing the industry’s 8 leading call center vendors and software manufacturers. These software vendors represent more than 1.2 million installed call center agent licenses globally. Promero’s team is an elite group of highly experienced executives that specialize in call center software sales, service, hosting, custom software developer and mobile application development. We are comfortable in working with businesses of any size from SMB to Enterprise Fortune 100 companies. Our vendor’s products are used by thousands of the largest corporations and government organizations around the world

1100 Park Central Boulevard

Pompano Beach, FL 33064

Sales: (954) 935-8800 Option 7

Promero | World's Oldest Reseller of Cloud Call Center Software
20+ Years Experience | Schedule a Free Consultation | Receive No Obligation Quote
"Five9's integration is amazing . . ."

“Five9’s integration with Salesforce is amazing.
It’s really enabled our business to move fast and be agile.”

“Five9 innovation becomes our innovation. We get to improve
the product we offer our clients without having to pay for
R&D ourselves.”

Geoff Howard, Executive VP of Technology, National Funding

Matt Zemon, President & CEO, Benard
"Genesys tied us together . . ."

“Not only did we go all-in with cloud very quickly, we’re
reaping the rewards of a much more cost-effective platform.
In addition to tremendous support from the Genesys
Professional Services team.”

Pablo Oyarzun, Customer Experience Divisional Manager,
Entel

Dwayne Calder, Managing Director, Insights & Enablement,
ATB Financial

“Our customers have changed the way they interact with us.
They are much more focused on digital. Without our AI, BOTs
and automation tied together us Genesys, we couldn’t deliver
this kind of service.”
"Competitors could not function like Bright Pattern"

“Bright Pattern Contact Center makes it easier for us to
provide seamless omnichannel communications and utilize
innovative technology and channels to revolutionize the way
customers can talk to their favorite brands.”

Ken Unruh, CTO, The Connection

Jeff Kramp, VP of Technology, VIPdesk

“We were entrenched in old technology. We needed something
more flexible and scalable. We really feel that Bright Pattern
is helping us be successful. After evaluating the CX landscape,
other competitors could not function like Bright Pattern.”
"With Aspect, our staff has more control . . . "

"Key to the bank's Digital Transformation Journey is building a
digital mindset of our employees, stakeholders and of course
our customers. Acquiring Aspect's contact center and workforce
optimization solution is the first of many steps in that
omni-channel approach.”

“With Aspect, our call center operators have more control,
allowing them to more effectively engage our Club Points
Owners. This helps us to streamline the user experience
and provide better service.”

Maurizio Bisicky, Chief Operating Officer,
Anantara Vacation Club

Michael P. Magbanua, Customer Engagement Group Head,
First-Vice President of UnionBank
"NICE InContact provides best contact center . . ."

“NICE InContact CXone was selected as it provides the best
contact center and workforce engagement, with omnichannel
routing capability. Our extensive research showed NICE
InContact CXone as being the best possible product for the
mid-sized market.”

“Vonage’s Advanced Contact Center solution powered by NICE
InContact provides us with the agility we require to connect with
our members whenever they are to meet their healthcare needs
better and faster.”

Jim Chryssikos, National Solutions Manager NEC Australia

Sy Zahedi, CEO, MedXM
"Enghouse Interactive fit the bill perfectly . . ."

“Partnering with Enghouse Interactive empowers Gold Line
with an industry-leading platform for cloud contact center.
The cloud service affords Gold Line the opportunity to extend
existing relationships and be the single-source partner for all
of our customer’s needs.”

“We (GCI) went to market in search of a scalable, carrier-grade,
omni-channel contact center platform, architected from the
ground up for multi-tenant, cloud-based delivery of contact
center as a service. Enghouse Interactive’s CCSP fit the bill
perfectly. “

Essie Nouraee, Vice President, VoIP Technology,
GL CloudConnect

Andrew Leatherland, Contact Center Product Manager, GCI

Call Center Software Marketplace | Let Promero Quote for You!

Searching for the right call center solution, predictive dialer, workforce management or analytics tool? You can spend weeks or months contacting software vendors hoping to receive timely information, product demonstrations and quotes. Or you can contact Promero and get it done in 1-2 weeks. Promero is an authorized reseller of the world’s leading brands. With one call to Promero, our call center experts will review your business requirements, identify the best solution for your business and deliver a quote for your approval. We guarantee that you will save time and money.

Oracle

After more than 30 years, Oracle remains the gold standard for database technology and applications in enterprises throughout the world. Oracle is the world’s leading supplier of software for information management, and the world’s second largest independent software company. Oracle technology can be found in nearly every industry, and in the data centers of 98 of the Fortune 100 companies. Oracle is the first software company to develop and deploy 100 percent internet-enabled enterprise software across its entire product line: database, business applications, communications, application development and decision support tools.

Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Alvaria (fka Aspect)

Alavaria (fka Aspect) helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today’s top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.

Bright Pattern

Bright Pattern provides the most simple and powerful contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Genesys

Genesys powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

NICE InContact

NICE inContact is the cloud contact center software leader, with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is a leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies.

Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 1,200 dedicated staff across the company’s international operations.