By following Customer Experience Management (CEM) principles, the CE Suite creates the end-to-end customer service processes that result in intelligent, repeatable, and consistent customer interactions. The RiverStar Customer Experience (CE) Suite is a Software-as-a-Service (Saas) used by contact center.
Riverstar Modules
The RiverStar CE Suite™ consists of four core modules – Agent, Web, Studio, and Proactive Response. Collectively, the modules provide a multi-channel customer interaction toolset. The Suite is powered by RiverStar Studio™ which drives the interaction workflow on the agent desktop and through web self service. Additionally, the Proactive.
RiverStar software is available as a premise based software solution for your enterprise or as a hosted cloud software as a service offering hosted at Peak10. RiverStar software is pre-integrated with Promero’s award winning hosted Oracle Contact Center Anywhere call center software. Promero’s SSAE16 compliant colocation data center provider Peak10 is a state of the art hosting network that provides safe and secure software delivery solutions.
Promero provides a full range of professional and consulting services. Promero programming development and technical staff can architect a solution using industry leading best in class software for your call center and customer care center. Promero has extensive experience in deployment, integration and management of Oracle Contact Center Anywhere and CRM applications serving hundreds of customers worldwide.
