Why Wait?
We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial
the solution without paying any license fees
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations*available for an additional fee
- Dynamic Agent Scripting*available for an additional fee
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration*available for an additional fee
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
VOICE SELECT
$70agent / month
(billed annually)
(billed annually)
PROFESSIONAL
$100agent / month
(billed annually)
(billed annually)
PREMIUM
$140agent / month
(billed annually)
(billed annually)
ENTERPRISE
Low One-Time Set-Up Fee
Includes Customized Services for workflow implementation and training:
- Discovery and Design Workshop
- Configuration and Customization to customer requirements
- Testing and Evaluation
- Agent and Supervisor Training
- Administration Mentoring & Knowledge Transfer
