Siebel CRM Quote & Order Capture
Oracle’s Siebel Customer Order Management solutions simplify the complex and often frustrating process of tracking thousands of products across multiple catalogs and systems. They deliver deep customer insight that enables businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities, and achieve optimal prices for products and customer segments.
At the same time, they give employees the information they need to take decisive action and conduct intelligent interactions with customers. As a result, companies see greater revenues, reduced operating costs, and higher customer loyalty.
Siebel Dynamic Catalog
Oracle’s Siebel Dynamic Catalog streamlines the process of defining selling rules and dynamically publishing catalogs. By integrating product selection and configuration, it supports the ability to browse, select, and configure products, while ensuring that customers view only the offers and up-sell and cross-sell messages relevant to them.
Features:
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Hierarchical Catalog – drill down to see multi-tiered categories and subcategories
Powerful Searches – find products by price and attribute values driven by customer requirements
Templated Orders – save time when selecting commonly ordered items
Intelligent Orders – select from a customer’s existing assets to initiate an update, delete, suspend, or resume order
Integration with External Applications – store and analyze customer responses
Siebel Product and Pricing Analytics
Oracle’s Siebel Product and Pricing Analytics delivers valuable insight into product demand, price sensitivity, and sales effectiveness, helping organizations understand and analyze the velocity of product sales, the impact of discounting on margins, and the effectiveness of pricing promotions. Empowered with this information, sales and marketing professionals can fine-tune channel emphasis and focus promotional and sales efforts around the most profitable products and the most effective cross-sell and up-sell opportunities.
Features:
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Tailored Information – provide employees with information relevant to their roles
Integrated Approach – transform data from multiple sources into key insights
Real Time Intelligence – drive better business outcomes and operational results
Siebel Pricing Management
Oracle’s Siebel Dynamic Catalog streamlines the process of defining selling rules and dynamically publishing catalogs. By integrating product selection and configuration, it supports the ability to browse, select, and configure products, while ensuring that customers view only the offers and up-sell and cross-sell messages relevant to them.
Features:
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Dynamic Pricer—plan, administer, and execute pricing and contract policies
Pricing Analytics – get valuable insight into product demand, price sensitivity, and sales effectiveness
Automated Price Calculation – decrease administrative tasks by replacing manual price lookup systems
Currency Rationalization – enable users to create quotes, orders, and agreements in multiple currencies
Multiple Prices – improve visibility into recurring and nonrecurring prices for products
Consistent Pricing – increase revenue by eliminating rogue pricing and properly applying all pricing policies
Siebel Product and Catalog Management
Oracle’s Siebel Product and Catalog Management application enables organizations to develop, manage, and deliver dynamic product catalogs across all channels. By using the software, companies can bundle profitable offerings; simplify the process of defining and classifying products; and equip marketers with tools for configuring pricing rules, staging content, managing approvals, and publishing catalogs.
Features:
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Dynamic Catalog – create catalogs once and deploy across all channels
Order Management – ensure complex orders are accurate and complete
Customized Deployment – configure the ideal solution for your needs
Product Comparison – allow users to compare products side-by-side
Robust Search – ensure that users can find the right product
Cross-Sell and Up-Sell-enforce business rules while prompting agents to respond to higher-value orders
Siebel Quote and Order Lifecycle Management
Oracle’s Siebel Quote and Order Lifecycle Management applications enable organizations to create, validate, and manage quotes and orders across the entire order lifecycle. They support complex pricing and product configuration, quote approval, availability checking, and credit and payment verification, ultimately ensuring that orders are complete, valid, and accurate before they are delivered to the customer.
Features:
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Quote and Capture – create, validate, and manage quotes and orders
Quote Management – ensure that customer quotes are accurate and profitable
Order Analytics – gain deep understanding of the order pipeline and order-management process
