Today, successful contact center managers understand the value of workforce planning and management - the scheduling efficiency gained here translates directly into cost savings. With increasing pressure to do more with the same - or less - managers at small to large contact centers are constantly seeking to improve efficiency and productivity. Workforce planning software is a vital component in capturing these efficiencies. For the small to medium size contact center, finding tools that provide world class forecasting and personnel scheduling can be difficult. Today, most workforce management systems are designed for the needs of much larger contact centers, yet managing in small and medium sized contact centers is every bit as challenging as the large enterprise. The most common approach today is the old-fashioned way - planning by estimates, no real time adherence, and advantage of enterprise grade workforce management software without the IT headaches and capital expenditure.
Monet WFM OnDemand is online workforce management technology that is managed by Monet Software. Monet WFM OnDemand offers the capabilities of Monet WFM 4.7 in an easy-to-use on demand model. Monet WFM OnDemand lets customers forecast and schedule agents to handle inbound calls, outbound calls, email, Internet messaging, web callbacks and other related back office activities. Monet WFM OnDemand requires no hardware, software and IT support resources. All upgrades are included, so the technology is always current. Monet Software manages all required technology to run your contact centers from 25 to over 1,000 agents.