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IEX Total Workforce Management

TotalView® Workforce Management by IEX Overview


IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of your contact center. It helps your center forecast and plan more accurately and schedule more effectively. It supplies real-time information to let you better manage the performance of your people and your operation. It integrates data seamlessly across your enterprise and automates many time-consuming and labor-intensive processes.

TotalView Workforce Management software gives your contact center just what its name promises: total visibility into every area of your operation. Visibility you need to deliver customer-winning service at the lowest possible operating cost.

TotalView Central

TotalView Central, encompassing the core features of IEX TotalView, provides a solid foundation for effective workforce management in your center. Forecasting, planning, scheduling and daily management -- everything your center needs to achieve quick and meaningful results.

TotalView Advanced Features

Building upon the solid foundation of TotalView Central, TotalView Advanced features deliver even greater power and performance for contact centers needing solutions to advanced operational challenges associated with managing multiple agent skills, agent adherence and self-service capabilities, multiple customer contact media and enterprise-level data sharing and integration.

IEX is the leading provider of workforce management software because we uniquely combine TotalView, a product proven in real-world operation, with exceptional services designed to ensure your success. Join thousands of contact centers all over the world and start relying on IEX and TotalView to enhance performance, improve productivity, streamline tasks and integrate data in your operation.