Web callback lets customers make requests to receive a callback by filling in a web-based form or IVR input. Agents can initiate a callback with just one mouse click. Callbacks are handled with the correct priority and skills for maximum efficiency.
Web-enabled call center
A call center that receives calls from a link on a Web page. Such Web sites include a "talk" button on a page that allows visitors to obtain additional information from a human via IP telephony directly at their computers, providing of course that they have a microphone and speakers attached. If not already installed, the appropriate voice encoding and decoding (codec) plug-in must be downloaded first.
The initiation of a call to a call center from a Web page.
The user clicks a button on the page, and the response can be processed in several ways: