Voice Recognition by Voxeo
Prophecy IVR Voice Platform

IVR - short for Interactive Voice Response - is a technology that automates interaction with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

The Voxeo Prophecy Voice Platform is a flexible, reliable, VoiceXML and CCXML, pure-software, standards-based foundation for any IVR, VOIP, or other telephony application - with a proven track record of successful real-world deployments by Voxeo and our customers since 1999.

Prophecy is the only VoiceXML platform that passes 100% of the VoiceXML compliance tests.

The Voxeo Prophecy platform seamlessly integrates with existing telephony and web-based infrastructure and supports traditional touch-tone IVR, speech recognition, CTI, call control and recording, conferencing, ISDN, SIP VOIP, and more.

More Valuable

More Usable
Easy to use VoiceXML audio prompt playback, audio recording, touch-tone interaction, voice recognition, and text to speech capabilities deliver usability your customers will love... and our open-software architecture makes it easy for you to address future requirements with technology upgrades.

More Versatile
Flexible CCXML call control delivers inbound call handling, outbound call delivery, intelligent call routing, comprehensive call conferencing, and call center integration features that leave other solutions miles behind. Plus, Voxeo Prophecy supports the ability to digitally record all or a portion of all calls for third party verification (TPV) of FTC telesales requirements. Simply put, no one gives you more control over your calls than Voxeo.

More Reliable
Redundant software architecture and the maturity of having answered and placed hundreds of millions of calls removes all single points of failure and ensures your application will get the call every time.

More Scalable
Distributed architecture - originally designed for large scale IVR outsourcing - delivers proven scalability from tens to thousands of ports.

More Standards
The present and future direction of the IVR industry is defined by a suite of IVR/Voice standards from the W3C, the same organization that created the highly successful standards that power the web. Voxeo's Prophecy IVR platform is the first and only platform to support the entire suite of W3C Voice/IVR standards: VoiceXML for IVR control, CCXML for call control, SRGS for speech recognition control, and SSML for text to speech control. The Prophecy platform supports over 15 other IT standards including XML/XPath and SOAP for back-office integration, SYSLOG for logging, ENUM/DNS for call routing, and SIP for both PSTN/PBX and VOIP telephony integration.

The Net Result
The flexibility to handle applications of all sizes and scopes.

Rapid Understanding
The Voxeo Prophecy IVR Platform leverages open standards, hardware, and software your IT staff and developers already know - reducing research and training time and cost from weeks to days.

Rapid Development
Voxeo Prophecy IVR applications can be created by your existing web or IVR developers with any existing web application platform - reducing development time from months to weeks.

Rapid Deployment
The Prophecy IVR Platform is available as ready-to-go turnkey hardware or as a pre-deployed hosted service - reducing installation and integration time from weeks to days.

The Net Result
You get voice applications from concept to customer faster than ever.

Less Expensive to Buy
Voxeo VoiceCenter turnkey and Prophecy software IVR solutions cost far less up-front than legacy IVR platforms.   And our VoiceCenter Hosting programs can further reduce your up-front costs.

Less Expensive to Run
By leveraging open standards and existing web infrastructure, the Voxeo Prophecy IVR Platform costs up to 50% less to run than other IVR solutions.

Less Expensive to Grow
Software-only architecture and support for direct VOIP carrier, call center, and PBX integration ensures the lowest cost-per-port to deploy today and upgrade tomorrow.

The Net Result
Your costs are contained, not continually growing.