Impact 360 eLearning brings training to the desktop, helping you build employee skills — and customer satisfaction.
The Impact 360 Workforce Optimization, Workforce Management, and Quality Monitoring solution packages come with built-in, Web-based eLearning functionality that can help your organization take charge of training — and then excel at it. You benefit from a practical, powerful solution that can deliver measurable results.
With Impact 360, training is available directly on the agent desktop. Training can be assigned in a number of ways:
Impact 360 delivers this content directly to the employee desktop, so your staff can access their training assignments without ever leaving their desks. Pop-up alerts and email notifications inform users about scheduled learning events, such as lesson assignments, lesson times, or lessons approaching a due date.
Impact 360 can deliver assignments at the most opportune time to minimize impact on service levels. Training content can include:
A flexible system of access rights enables supervisors to browse through course completion reports and subsequent performance records to assess the progress of individual agents, teams, or the contact center as a whole.