DO NOT CALL
Comply With Government Telemarketing Rules & Regulations
Your call center must comply with a number of legal restrictions, such as FTC regulations, FCC policies, and Do Not Call list compliance. Fortunately, Oracle makes it easy for you to honor these rules without hindering agent efficiency.
Meet the Federal Trade Commission's Legal Requirements
With Oracle's Predictive Dialing system, you're able to comply with the U.S. Federal Trade Commission's Telemarketing Sales Rule that limits "abandoned" marketing calls. By definition, an outbound call is "abandoned" if a person answers it and the telemarketer does not connect the call to a sales representative within two seconds.
Oracle's Predictive Dialing system allows you to comply with the following aspects of the Telemarketing Sales rule:
Conform With the FTC Telemarketing Sales Rule
The Federal Trade Commission's Telemarketing Sales Rule states that when authorization of a transaction is completed through oral verification, you must record that conversation. With Oracle you can record these conversations with the click of a button, ensuring regulatory compliance. Call recording is included in the Oracle service at no additional charge.
Adhere to the FCC Anti-Slamming Policy
The Federal Communications Commission (FCC) requires that all carrier-related orders, such as long distance, Internet services, or cable, whether from telemarketing, direct sales or otherwise, must be verified through one of the three methods permitted by the FCC: a consumer signature on an authorization form, known as a Letter of Agency; an electronic authorization, usually resulting from a customer-initiated call to a toll-free number; and verification by an independent third party.
This policy requires verification for inbound and outbound telemarketing, Internet-based and all other orders. The revised rules specify that a carrier will need "clear and convincing evidence of a valid authorized carrier change" in the case of a slamming allegation. Oracle's Call Recording and Conferencing features allow you to meet this requirement for complete FCC compliance.