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A Leading Provider of Oracle's Contact Center Anywhere and CRM Software

Improving Contact Center Service and Performance

Sales: 888.204.0822  Main: 954.935.8800
 
 Informavores Firefly
  • Sales Scripting
  • Regulated Sales Scripts
  • Integrating Call Center
  • Call Scripting
  • Customer Portal
  • Integrating Applications
  • Troubleshooting
  • Web Self Service
  • Integrating Ticketing
  • Interactive Processes
  • Expert Knowledge
  • Controlling the Process
  • Product Configurator
  • Quotation Engine
  • Online Calculator
  • Extract, Transform Load
  • Testing Datasets
  •  Call Center Software
     Services

    Maintainable Online Rules

    Websites are the front line of your business and most customers would now like to obtain quotations or to purchase online. Fireengine is a visual rules technology which enables business users to create the logic of online tools such as calculators, quotation engines and product configurators.

    With Fireengine all the logic remains editable by the business users and is simply branded by your web design team. When a change in your business rules occurs, such as pricing, your portal can be updated in a few hours - you do not need to wait for IT to schedule and deliver a project for you.

    Simple Design and Deployment Model
    After only a few hours of training business users will be able to illustrate their rules within Fireengine using a visual technique we call Spark Mapping. The rules are built entirely by business people - no IT intervention is required. Rules specified using the Spark Mapping technique can be deployed out to live applications in a few seconds with two mouse clicks.

    Any Online Rules
    Fireengine is so flexible it has been used to deliver many different types of online systems Some examples include:

    • Product configurators
    • Quotation engines
    • Online calculators

    Auditing and Reporting
    Fireengine records every rule executed and decision made. Reporting from this data will satisfy even the most rigorous auditing requirements.

    Security
    Fireengine ensures correct systems are deployed in a secure manner through a series of techniques. There is an automatic checking process to ensure that the rules are logically consistent. The Fireengine system has a full user and administrator security model and a publishing workflow to ensure that only authorized people can author, reviewed and approve solutions.

    Software Specials

     
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    1100 Park Central Blvd. South, Ste. 2500, Pompano, FL 33064 | Tel. 954.935.8800 | Sales. 888.204.0822 | Fax. 954.935.8842